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Rewards FAQ

ROCKET DOG REWARDS

Create a free account to start receiving special perks and offers from us. 

The more you spend, the more perks and offers you will receive! 

Our loyalty program is available to US residents who are at least 18 years old at the time of enrolment. 

Earn points every time you shop!

We also offer other ways to earn points such as creating an account, following us on Instagram and Facebook, signing up for our birthday reward and leaving reviews. 

e 1 point per $1 spent. Every 100 points is equivalent to $10. 

You can start redeeming your points when you’ve reached 100 points ($10).

Up to 400 points ($0) can be redeemed per order. 

No, reward points can only be redeemed on products

No, you will not receive points for prior purchases after you have created and activated your account.

Your points will expire 1 year after inactivity. Inactivity includes not interacting with our program, making purchases or redeeming points. 

Yes, you are able to apply your reward points or the promotion during checkout. We are unable to apply points or the discount manually.

If you purchase without points and return your order the points will be deducted from your account. 

If you purchase points and return your order the points will be returned to your account. 

Kindly note, you may go into the negative if you return an order in which points were issued and applied to a new order. 

Please make sure you are signed into your account prior to checking out. If you are still receiving the error when signed in, make sure to clear your browser’s cache and cookies. 

Sign back into your account and your points should update it.

We are unable to transfer points to other accounts, including multiple personal accounts. 

Points have no cash value and can’t be redeemed for another form of credit (refunds, store credits, gift cards, discount codes, etc.). Points expire within 1 year of inactivity and we are unable to reissue points after expiration. 

If your birthday is within the next 30 days, your reward will be granted in delay, up to 30 days.

ROCKET DOG REFERRALS

No, we don’t require an account to refer a friend. You just need to provide your email address and your friend’s email address. You can see all your referrals once you enter in your email address. Once your friend placed their order through your referral link, you’ll receive an email with 15% off you can use on your next purchase with us. 

Click the referral link in the email you received and copy the discount code that populates when the page loads. Apply your discount during checkout for 15% off your next order over $50.

You can see the status of all your referrals by entering your  email address in our ‘Refer a Friend’ prompt. You will then be directed to enter in a friend’s email or you can select ‘Your Referrals’ on the top right of the referral prompt. You will be able to see the email addresses you have sent referrals to along with a ‘Pending’ or ‘Completed’ status. 

Unfortunately, we are unable to retroactively apply referral discounts after an order has been placed. Even with the cancellation of an order, the referral code will be invalid since it will no longer be considered a first purchase. .