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Returns and Exchanges

We hope you love your Rocket Dog Shoes!

 

But we know that it's sometimes necessary to return an item so we will make it as easy as possible. We gladly accept returns purchased from Rocketdog.com within the first 60 days of receiving your purchase.

All items must be unworn and in the original packaging. We encourage you to try on your Rocket Dogs indoors to make sure everything looks and feels great!

HOW TO SHIP YOUR RETURN OR EXCHANGE

Processing a return is simple - no authorization from Rocket Dog is required.

 

Download here and print the return form. Complete the information, Select a return shipping option and include the form in the return package.

 

Option 1:

For your convenience, a prepaid FedEx shipping label will be included with your purchase. When this label is used, a $6.95 shipping fee will be deducted from your refund. The FedEx label cannot be used for returns outside the U.S.

Option 2:

If you choose not to use our prepaid label, you may ship the return using a carrier of your choice to:

   Rocket Dog
   11854 S. Alameda St
   Lynwood, CA 90262

 

We highly recommend the use of a traceable shipping method such as FedEx or UPS.  Please allow 7 to 10 business days from receipt in our warehouse to process your return and credit your original form of payment.

If you have any questions, please contact Customer Service at rdcs@rocketdog.com or call 866-938-4806.

EXCHANGES

Due to high demand and constantly changing inventory, unfortunately there is no guarantee we will have what you would like. We recommend you place a new order for the item you want and return your prior purchase for a full refund using one of the shipping options noted above. Include the new order number on the Return Form and the shipping charge will not be deducted from your credit.

INTERNATIONAL RETURNS & EXCHANGES

If you've purchased an item from Rocket Dog using myus.com; the return must be sent directly to Rocket Dog USA.

   Follow the directions for domestic returns and exchanges above. 
   However, the pre-paid FedEx return label cannot be used outside the USA.  
   Please use the shipping carrier of your choice and send the package to: 

 

   Rocket Dog
   11854 S. Alameda St
   Lynwood, CA 90262

 

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Shipping

Orders received by 9:00 am PST will ship the same day from our California warehouse. We process orders Monday through Friday, excluding holidays.

Rocket Dog offers FREE standard shipping on Orders over $30.

Shipping methods and costs will vary based on your order's total and destination. After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed*.

Free U.S. standard ground shipping on orders of $30 or more.

 

Shipping Fee of $7.95 applies to orders less than $30 before tax.

*Shipping methods and costs will vary based on your order's total and destination. After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed.

Orders are shipped using Federal Express SmartPost; which utilizes the United States Postal Service (USPS) for final delivery. FedEx SmartPost reaches every U.S. address, including:

Orders are generally delivered within 7 business days within the contiguous U.S. Longer transit times to destinations outside the contiguous U.S.

Orders under $30 is a Standard Shipping Charge of $7.95

EXPEDITED SHIPPING CHARGES:

Second Business Day $15.95 per order

Next Business Day $34.95 per order

Please note:

INTERNATIONAL SHIPPING

Rocket Dog has partnered with MyUS.com to offer convenient, fast international shipping to over 225 countries.

MyUS.com provides international forwarding services. Sign up with MyUS.com and receive your own U.S. street address - this is where Rocket Dog will send your shoes. MyUS.com prepares the shipment and will deliver to your international address.

To get started -sign up with MyUS.com (this will be a link) and receive your U.S. street address to use when you place your order at rocketdog.com.

INTERNATIONAL RETURNS & EXCHANGES

It’s simple! Follow the steps for domestic returns & exchanges. However, the pre-paid FedEx labels cannot be used outside the U.S. Please use a carrier of your choice to return your order to:


Rocket Dog
11824 S. Alameda St.
Lynwood, CA 90262

 

We highly recommend the use of a traceable shipping method such as FedEx or UPS.