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Do you have something you'd like to share with us, or a question that calls for our attention? Please fill out A form below and one of our customer service representatives will contact you soon.
You can also call us 8:00AM -5:00PM PST Monday-Friday at (866) 938-4806 8:00AM -5:00PM PST Monday-Friday Email: rdcs@rocketdog.com
Orders received by 9:00 am PST will ship the same day from our California warehouse. We process orders Monday through Friday, excluding holidays.
Rocket Dog offers FREE standard shipping on Orders over $30.
Shipping methods and costs will vary based on your order's total and destination. After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed*.
Free U.S. standard ground shipping on orders of $30 or more.
Shipping Fee of $7.95 applies to orders less than $30 before tax.
*Shipping methods and costs will vary based on your order's total and destination. After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed.
Orders are shipped using Federal Express SmartPost; which utilizes the United States Postal Service (USPS) for final delivery. FedEx SmartPost reaches every U.S. address, including:
Orders are generally delivered within 7 business days within the contiguous U.S. Longer transit times to destinations outside the contiguous U.S.
Orders under $30 is a Standard Shipping Charge of $7.95
Second Business Day $15.95 per order
Next Business Day $34.95 per order
Please note:
Rocket Dog has partnered with MyUS.com to offer convenient, fast international shipping to over 225 countries.
MyUS.com provides international forwarding services. Sign up with MyUS.com and receive your own U.S. street address - this is where Rocket Dog will send your shoes. MyUS.com prepares the shipment and will deliver to your international address.
To get started -sign up with MyUS.com (this will be a link) and receive your U.S. street address to use when you place your order at rocketdog.com.
It’s simple! Follow the steps for domestic returns & exchanges. However, the pre-paid FedEx labels cannot be used outside the U.S. Please use a carrier of your choice to return your order to:
Rocket Dog
11824 S. Alameda St.
Lynwood, CA 90262
We highly recommend the use of a traceable shipping method such as FedEx or UPS.